Terms and Conditions

These Terms and Conditions govern your use of the Filia Virtutis website and the purchase of products from us. By accessing our website, creating an account, placing an order, or using any part of our online store, you agree to be bound by these Terms and Conditions.

If you do not agree with these Terms and Conditions, you should not use this website or place an order.

These Terms are intended to comply with applicable South African laws relating to e-commerce, consumer protection, and personal information. South African e-commerce is regulated in part by the Electronic Communications and Transactions Act, and consumer protection is addressed under the Consumer Protection Act. The National Consumer Commission also identifies the ECTA and CPA as key legislation for e-commerce consumer protection in South Africa.

1. About Filia Virtutis

Filia Virtutis is an online print-on-demand and apparel store offering printed products, including T-shirts and related items.

Our products may be produced only after an order has been placed and payment has been received. This means that many items are made specifically for the customer and are not standard off-the-shelf stock.

2. Products

Filia Virtutis may offer products including, but not limited to:

  • T-shirts
  • Apparel
  • Custom printed clothing
  • Print-on-demand products
  • Gift items
  • Other related merchandise

Product descriptions, images, mockups, colours, sizes, and designs are displayed as accurately as reasonably possible. However, slight variations may occur due to screen settings, garment batches, fabric type, supplier availability, production methods, and printing limitations.

Colours shown on a screen may differ slightly from the final printed product. This is because screens lie with confidence, and fabric has its own little rebellion.

3. Print-on-Demand Products

Many products sold by Filia Virtutis are printed only after a customer places an order.

Because print-on-demand products are made specifically for each order, production may begin shortly after payment is confirmed. Once production has started, it may not be possible to cancel, change, or amend the order.

Print-on-demand products may not be eligible for return, refund, or exchange where the reason is:

  • Change of mind
  • Incorrect size selected by the customer
  • Incorrect colour selected by the customer
  • Customer-submitted spelling errors
  • Customer-approved artwork errors
  • Incorrect product selected by the customer
  • Personal preference after receiving the item

This does not limit any rights you may have under applicable South African consumer protection law where a product is defective, unsafe, damaged, or incorrectly supplied.

4. Custom and Personalised Orders

Where a customer provides or approves custom details, including names, text, images, artwork, designs, logos, slogans, dates, or instructions, the customer is responsible for ensuring that all information is correct before placing the order.

Before completing checkout, customers should carefully check:

  • Product type
  • Size
  • Colour
  • Quantity
  • Spelling
  • Names
  • Dates
  • Artwork quality
  • Artwork placement
  • Uploaded files
  • Custom instructions
  • Delivery information

Filia Virtutis is not responsible for customer-submitted errors once the order has been confirmed and production has started.

5. Artwork, Copyright, and Intellectual Property

By uploading, submitting, or providing artwork, designs, images, logos, photographs, text, slogans, or any other material to Filia Virtutis, you confirm that:

  • You own the material, or
  • You have permission to use the material, and
  • The material does not infringe any copyright, trademark, privacy right, personality right, or other third-party right.

You agree not to submit content that is:

  • Illegal
  • Defamatory
  • Hateful
  • Racist
  • Discriminatory
  • Threatening
  • Abusive
  • Pornographic
  • Fraudulent
  • Misleading
  • Infringing on another person’s rights
  • Otherwise inappropriate at our discretion

Filia Virtutis reserves the right to refuse to print or produce any order containing content we consider inappropriate, unlawful, offensive, or infringing.

You remain the owner of your submitted artwork. However, by submitting artwork to us, you grant Filia Virtutis permission to use that artwork for the purpose of processing, printing, producing, quality-checking, and delivering your order.

All content on the Filia Virtutis website, including branding, text, product images, layouts, graphics, designs, and logos, remains the property of Filia Virtutis or its licensors, unless otherwise stated.

6. Orders

An order is placed when you complete checkout and payment is successfully processed.

After placing an order, you may receive an email confirmation. This confirmation does not guarantee that the order has entered production or that all products are available.

Filia Virtutis reserves the right to refuse, cancel, or amend an order where:

  • Payment has not been received
  • Payment is reversed or disputed
  • The product is unavailable
  • There is a pricing or product error
  • The order appears fraudulent
  • The customer has provided incorrect information
  • The submitted artwork is unlawful or inappropriate
  • We are unable to fulfil the order for any reasonable reason

If we cancel an order after payment has been received, and the cancellation is not due to customer misconduct or unlawful content, we will refund the amount paid using the original payment method where reasonably possible.

7. Pricing

All prices displayed on the website are listed in South African Rand, unless otherwise stated.

Prices may change without notice. The price shown at checkout at the time of placing your order is the price that applies to that order.

Filia Virtutis reserves the right to correct pricing errors. If a product was incorrectly priced, we may contact you to confirm whether you wish to continue with the corrected price or cancel the order.

8. Payment

Orders must be paid in full before production or dispatch.

Payment may be made using the payment methods available on the website, which may include:

  • Debit card
  • Credit card
  • Instant EFT
  • EFT
  • Payment gateway services
  • Other payment options made available through WooCommerce

Payment processing may be handled by third-party payment providers. Filia Virtutis does not store full card details unless this is done securely through an approved payment provider.

We are not responsible for delays caused by payment gateway errors, bank processing delays, failed payments, or third-party payment service issues.

9. Production Times

Production times vary depending on product type, order volume, supplier availability, artwork quality, print complexity, and operational circumstances.

Any production time shown on the website is an estimate only and is not a guaranteed delivery date.

Production may be delayed due to:

  • Stock shortages
  • Supplier delays
  • Courier delays
  • Payment verification delays
  • Artwork issues
  • Public holidays
  • High order volumes
  • Power outages or load shedding
  • Technical issues
  • Events beyond our reasonable control

Filia Virtutis will make reasonable efforts to complete orders as soon as possible.

10. Delivery and Shipping

Delivery is handled by third-party courier or delivery services.

Delivery times shown on the website are estimates only. Actual delivery times may vary depending on:

  • Delivery address
  • Courier availability
  • Public holidays
  • Weather
  • Strikes
  • Incorrect delivery details
  • Failed delivery attempts
  • Courier delays
  • Events beyond our control

The customer is responsible for providing accurate and complete delivery details.

Filia Virtutis is not responsible for failed or delayed delivery caused by incorrect, incomplete, or outdated delivery information supplied by the customer.

Risk in the product passes to the customer once the product has been delivered to the delivery address provided during checkout.

11. Failed Deliveries

If a courier is unable to deliver because the customer provided incorrect details, was unavailable, or failed to respond to delivery communication, the customer may be responsible for additional delivery fees.

If an order is returned to Filia Virtutis due to failed delivery, we may contact the customer to arrange re-delivery at the customer’s cost.

12. Returns, Refunds, and Replacements

Filia Virtutis offers a 21-day period for customers to request a return, refund, or replacement where there is a valid issue with the product.

To request a return, refund, or replacement, contact us at:

admin@filiavirtutis.com

Your request must be submitted within 21 days of receiving your order.

Your request should include:

  • Your order number
  • Your full name
  • A clear description of the issue
  • Photos showing the defect, damage, or incorrect product
  • Your contact details

We may require the item to be returned for inspection before approving a refund, replacement, or store credit.

13. Items Eligible for Refund, Replacement, or Store Credit

A product may be eligible for a refund, replacement, or store credit where:

  • The item is defective
  • The item is damaged before delivery
  • The wrong product was supplied
  • The wrong size was supplied by us
  • The wrong colour was supplied by us
  • The print is materially incorrect due to our error
  • The product does not reasonably match the confirmed order

Where a product is defective or incorrectly supplied, we will assess the issue and decide whether a refund, replacement, repair, or store credit is appropriate.

South African consumer law provides remedies for defective goods, including repair, replacement, or refund in certain circumstances. The Consumer Protection Act is the primary legislation addressing these consumer rights.

14. Items Not Eligible for Refund or Exchange

Because many Filia Virtutis products are print-on-demand or custom-made, we generally do not accept returns, refunds, or exchanges for:

  • Change of mind
  • Incorrect size selected by the customer
  • Incorrect colour selected by the customer
  • Incorrect product selected by the customer
  • Customer-submitted spelling mistakes
  • Customer-uploaded low-quality artwork
  • Customer-approved design errors
  • Personal preference after receiving the item
  • Minor colour differences caused by screen display settings
  • Minor placement variations within reasonable production tolerance
  • Damage caused by misuse, neglect, incorrect washing, or normal wear and tear

This clause does not remove any rights that cannot legally be excluded under South African law.

15. Size Guide

Customers are responsible for checking the size guide before placing an order.

Garment sizing may vary slightly between brands, styles, suppliers, cuts, and fabric types.

We recommend comparing the size guide to an existing garment that fits you well before ordering. This tiny ritual may prevent the ancient tragedy of “I thought medium would fit.” 👕

Filia Virtutis is not responsible where the customer selects the wrong size, unless the wrong size was supplied due to our error.

16. Care Instructions

Customers must follow the care instructions provided with the product or displayed on the website.

Printed garments may require specific washing and drying methods to preserve print quality.

Unless otherwise stated, we recommend:

  • Washing garments inside out
  • Using cold or mild temperature washing
  • Avoiding bleach
  • Avoiding harsh detergents
  • Avoiding tumble drying where possible
  • Avoiding ironing directly over printed areas

Filia Virtutis is not responsible for damage caused by incorrect washing, drying, ironing, or general misuse.

17. Product Availability

Products, sizes, and colours are subject to availability from our suppliers.

If a selected item becomes unavailable after an order has been placed, we may contact you to offer:

  • A similar alternative
  • A different size
  • A different colour
  • A delayed production time
  • A refund

Filia Virtutis is not liable for supplier stock shortages beyond our reasonable control.

18. Promotions, Discounts, and Vouchers

Promotions, discount codes, vouchers, and special offers may be subject to additional terms and conditions.

We reserve the right to amend, suspend, or cancel promotions at any time.

Discount codes may not be applied retrospectively after an order has been placed.

We may refuse or cancel a discount where it has been misused, applied incorrectly, or affected by a technical error.

19. Customer Accounts

Customers may be able to create accounts on the Filia Virtutis website.

You are responsible for keeping your username and password secure.

You are responsible for all activity that occurs under your account.

Filia Virtutis may suspend or delete an account where we suspect fraud, abuse, unlawful activity, or a breach of these Terms and Conditions.

20. Website Use

You agree not to use this website to:

  • Break any law
  • Commit fraud
  • Upload malicious code
  • Attempt to hack or disrupt the website
  • Copy, scrape, or reproduce website content without permission
  • Submit false or misleading information
  • Abuse the checkout system
  • Interfere with website security
  • Harass, threaten, or abuse Filia Virtutis staff or service providers

We may restrict or block access to the website where misuse is suspected.

21. Personal Information and Privacy

Filia Virtutis collects and processes personal information to operate the online store, process orders, accept payment, communicate with customers, deliver products, prevent fraud, and comply with legal obligations.

Personal information may include:

  • Name
  • Email address
  • Phone number
  • Billing address
  • Delivery address
  • Order details
  • Payment-related information
  • Account information
  • Communication history

Personal information is processed in line with applicable South African privacy law, including the Protection of Personal Information Act. POPIA sets conditions for lawful processing of personal information by or for a responsible party.

Filia Virtutis may share necessary personal information with service providers such as:

  • Payment gateways
  • Couriers
  • Hosting providers
  • Email service providers
  • Website support providers
  • Accounting or legal service providers

We will not sell your personal information.

Customers should also read our separate Privacy Policy, which explains how personal information is collected, used, stored, and protected.

22. Cookies

The Filia Virtutis website may use cookies and similar technologies to improve website functionality, analyse traffic, remember preferences, support checkout, and assist with marketing or advertising.

By using the website, you consent to the use of cookies where required or permitted by law.

You may disable cookies in your browser settings, but some website functions may not work correctly.

23. Third-Party Services

Our website may rely on third-party services, including:

  • WooCommerce
  • WordPress plugins
  • Payment gateways
  • Courier platforms
  • Analytics tools
  • Email systems
  • Hosting providers

Filia Virtutis is not responsible for outages, errors, data loss, or service interruptions caused by third-party platforms outside our control.

24. Links to Other Websites

The website may contain links to third-party websites.

These links are provided for convenience only. Filia Virtutis is not responsible for the content, privacy practices, security, or terms of third-party websites.

Use third-party websites at your own risk, which is unfortunately the basic operating principle of the internet.

25. Limitation of Liability

To the maximum extent permitted by law, Filia Virtutis is not liable for indirect, incidental, special, or consequential losses arising from:

  • Website downtime
  • Courier delays
  • Supplier delays
  • Product unavailability
  • Incorrect customer information
  • Customer artwork errors
  • Loss of profits
  • Loss of data
  • Payment gateway errors
  • Third-party service failures
  • Events beyond our reasonable control

Nothing in these Terms excludes liability that cannot legally be excluded.

26. Force Majeure

Filia Virtutis is not liable for any delay or failure to perform where caused by events beyond our reasonable control, including:

  • Natural disasters
  • Fire
  • Floods
  • Power failures
  • Load shedding
  • Internet outages
  • Strikes
  • Courier disruptions
  • Supplier disruptions
  • Civil unrest
  • Government restrictions
  • War
  • Pandemics
  • Technical failures outside our control

27. Changes to These Terms

Filia Virtutis may update these Terms and Conditions from time to time.

The version published on the website at the time of placing your order will apply to that order.

Continued use of the website after updated Terms are published means you accept the updated Terms.

28. Governing Law

These Terms and Conditions are governed by the laws of the Republic of South Africa.

Any disputes will be dealt with by the appropriate South African courts or dispute resolution bodies, where applicable.

29. Contact Details

For questions, complaints, returns, refunds, replacements, or support, contact Filia Virtutis using the details below:

Business Name: Filia Virtutis
Website: https://filiavirtutis.com
Email: admin@filiavirtutis.com
Phone: +27 79 601 5582